Refund policy

At Snowyen, customer satisfaction is very important to us.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

 • The item must be unused and in the same condition that you received it

 • The item must be in its original packaging

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Non-returnable Items

Certain items may not be eligible for return including:

 • Personalized products

 • Final sale items

 • Gift cards

Late or Missing Refunds

If you have not received your refund yet, please contact your bank or credit card company.

Contact Us

If you have any questions about returns or refunds, please contact us at:

contact@snowyen.com